Last updated: September 27, 2026
Return Window
Our return policy lasts until the later of:
- 30 days after the order was placed; or
- 15 days after the parcel was received.
If your request is outside this period, we may be unable to offer a refund or exchange.
Return Eligibility
To be eligible for a return, the item must be unused and in the same condition in which it was received. All parts bags must remain sealed and in new condition, and the product must be in its sealed original packaging. Returns must be shipped using a trackable service.
Before sending anything back, email hello@immastertech.com with your order number and reason for the request. Please do not send a return without approval.
Damaged or Incorrect Items
If an item arrives damaged or incorrect, contact us within 5 days of delivery and provide clear photos or video together with the product SKU. After reviewing the evidence, we will propose an appropriate solution.
Missing Parts
If pieces are missing, please use our Missing Brick Replacement process. We will first arrange the appropriate replacement parts.
Return Shipping Costs
- Customer-initiated returns: the customer is responsible for return shipping costs.
- Our error or a verified damaged/incorrect item: the customer will not be required to bear the applicable return shipping cost.
Original shipping charges, remote-area surcharges, duties, and taxes are non-refundable unless required by law or the return is caused by our error.
Inspection and Refunds
After the returned item is received, we normally inspect it within 1–2 business days. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post it.
Cancellations
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after the order has entered processing or has shipped.
Contact
For return or refund help, email hello@immastertech.com and include your order number.