Delivery Information

Shipping Policy

Choose your destination, review delivery estimates, and understand how your order moves from our warehouse to your door.

Jump directly to the delivery information for your country or region.

Last updated: September 27, 2026

iM.Master ships from regional and China-based fulfillment locations. The shipping method shown at checkout depends on stock location, destination, order value, and carrier availability. Delivery times are estimates and begin after dispatch.

United States

  • Express US-Direct Shipping (U.S. warehouse): Free shipping. Dispatched from our California warehouse and normally delivered in 4–10 days by USPS or UPS.
  • Standard Shipping (from China, tariff prepaid): Free shipping. Normally delivered in 15–21 days. UPS remote-area ZIP codes may incur a surcharge.
  • Mixed orders: Orders containing stock from both U.S. and China warehouses ship in separate parcels.

Customs processing and remote-area service can extend delivery estimates.

United Kingdom

Standard Shipping: Free, normally delivered in 10–15 days by Royal Mail, DHL, FedEx, or UPS.

Express Expedited Shipping: DHL or FedEx; the checkout rate is based on order value:

Order value (GBP)Express fee
£0–£80£15
£80–£150£17
£150–£200£23
£200–£300£26
£300–£450£37
£450–£550£48
£550–£650£58
£650–£750£68
£750–£850£78
£850–£950£88
£950–£1,050£100
£1,050+£110

Express Shipping may not be available when the destination postcode is classified as remote.

Australia

  • Economy Shipping: Free for most areas and normally delivered in 10–15 days. A remote-area surcharge may apply.
  • Express Shipping (DHL / UPS): AUD $40 for orders from $40–$100; AUD $50 for orders from $100–$195; free for orders of $195 or more.

A AUD $70 remote-area surcharge may apply if the postcode is classified as remote by both DHL and UPS.

Canada

Standard Shipping: Free and normally delivered in 9–15 days.

Germany and France

  • Standard Shipping (VAT included): Free and normally delivered in 15–25 days by DPD or local post.
  • Standard Plus Shipping (VAT included): Normally delivered in 10–18 days by DHL with full tracking. A shipping fee applies.

Belgium, Austria, Netherlands, Italy, Spain, Sweden, Denmark, Czech Republic, Poland, and Hungary

  • Standard Shipping (VAT included): Free and normally delivered in 15–25 days by DPD or local post.
  • Standard Plus Shipping (VAT included): Normally delivered in 12–18 days by DHL with full tracking. A shipping fee applies.

Other EU Countries

For Bulgaria, Croatia, Estonia, Finland, Greece, Latvia, Lithuania, Luxembourg, Portugal, Slovakia, and Slovenia, Standard Shipping is free, VAT included, and normally delivered in 18–25 days by DPD or local post.

Asia

For China, Hong Kong SAR, Japan, Malaysia, Singapore, South Korea, Thailand, and Vietnam, Standard Asian Shipping normally takes 6–10 days.

Order Processing and Tracking

Orders are normally processed and packed within 48 hours. After dispatch, we select the fastest available service from our carrier partners. You will receive tracking information when it becomes available.

Customs, Duties, and Remote Areas

Where a shipping method is marked VAT included or tariff prepaid, the stated charges are included as described. Otherwise, destination-country duties, taxes, brokerage fees, or remote-area surcharges may apply.

Need Help?

If tracking has not updated, a parcel is delayed, or the address needs urgent attention, email hello@immastertech.com with your order number.