Official Parts Support

Missing Brick Replacement

Tell us which piece, numbered bag, or electronic component needs attention and our support team will review your request.

Official iM.Master parts support

The right evidence gets the right part moving.

Missing a brick, a numbered bag, or having trouble with an electronic component? Choose the matching route below and send one complete request. Our team will review the evidence and contact you if anything else is needed.

Missing individual brick

Mark the instruction step, exact part and required quantity.

Missing numbered bag

Show all remaining bags in order with every number visible.

Motor or electronic issue

Add a short video that clearly demonstrates the fault.

Damaged or incorrect part

Show both the instruction callout and the item you received.

A faster review starts here

Three steps, one complete request.

Clear model, part and purchase details help our support team identify the correct item without unnecessary back-and-forth.

  1. 01

    Find your model

    Use the model number on the product box or instruction manual.

  2. 02

    Mark the issue

    Identify the page, build step, part, quantity or numbered bag.

  3. 03

    Submit one complete request

    Add order details, evidence and your current shipping address in the form.

Instruction page with the build step and missing part clearly marked
Example 01

How to mark a missing or incorrect brick

Circle or clearly mark the instruction page number, build step and exact part. Photograph the entire page so the context and quantity remain visible. If the supplied piece is incorrect or damaged, add a second close-up of the actual piece.

iM.Master model box, instruction manual and numbered bags arranged with labels visible
Example 02

How to document a missing numbered bag

Arrange every remaining bag in number order with each label visible. Include the product box or manual so the model number can be verified. One clear overview photo is more useful than several cropped images.

Before submitting

Include these details

  • Order number and the email used at checkout
  • iM.Master model number shown on the product box or instruction manual
  • Instruction page, step number and missing part callout
  • Clear photos showing the full page, product or numbered bags
  • For a motor, battery, controller or electronic issue: a short video showing the fault
  • Current shipping address and a concise description of the issue

Submit your request

Ready? Complete the form below.

Attach the appropriate photo or video evidence. Complete information helps prevent avoidable delays during review.